Privacy Policy

Introduction

As an accountable data controller and processor, Taal Tourism understands the value of protecting user privacy and the confidentiality of the information they submit. Taal Tourism's procedures for managing and protecting users' personal information (as defined below) are outlined in this privacy policy.

The User hereby agrees to the terms of this Privacy Policy and all of its contents by using or accessing the Website or other Sales Channels. Please refrain from using or accessing our website or any other sales channels if you disagree with our privacy statement.

This privacy statement applies to any person (referred to as the "User") who purchases, intends to purchase, or seeks information about any good or service provided by Taal Tourism via any of its online and offline customer communication channels, including its website and mobile site, call centers, and locations.

Even if third parties' websites or products are linked to our website, this privacy policy is not pertinent to any of their mobile sites, websites, or mobile apps. The user is advised to be aware that the information and privacy policies of Taal Tourism's sponsors, advertisers, business associates, and other websites to which Taal Tourism offers hyperlinks may differ significantly from this policy.

Therefore, it is advised that you go over the policies and privacy statements of any third parties that they may deal with. This User Agreement with Taal Tourism includes this Privacy Policy as a fundamental component. All capitalized terms used herein that are not otherwise defined will have the meanings assigned to them in the User Agreement.

Why we collect personal data?

The following are anticipated applications for the collected personal information: During the booking process, we may utilize Personal Information that you have shared and permitted us to maintain, such as the cardholder's name, the credit or debit card number (in encrypted form) and its expiration date, banking information, wallet information, and so on.

We might also make use of the traveler list data that is associated with or accessible through your account. To help you finish your appointments quickly, this information is sent to the user at the time of booking.

USERS OUTSIDE THE GEOGRAPHICAL LIMITS OF THE UAE

Please note that the data and information shared shall be largely handled in India and other jurisdictions where a third party employed by TAAL TOURISM can process the data on TAAL TOURISM’s behalf. By accepting this policy, you are giving TAAL TOURISM explicit permission to use your data for the purpose or purposes listed herein. There may be differences between the data protection laws in India and the other jurisdictions mentioned above and the laws in your home country.
You can withdraw your consent at any time if you have any concerns about how your data is being used by sending an email to the following address:

How we collect personal data?

However, once you withdraw your consent, we might not be able to serve you or confirm your reservations if such data processing is necessary for us to be able to provide you with our services. For example, to reserve a group travel package abroad, you will need to provide certain personal information such as your contact details, gender, dietary preferences, preference for a room with a smoking area, and any medical conditions that may need special accommodations or attention.

For example, to reserve a group travel package abroad, you will need to provide certain personal information such as your contact details, gender, dietary preferences, and preference for a room with a smoking area.

You will also need to provide information about any medical conditions that may need special accommodations or attention. Information sharing and processing may also involve the hotel where you will stay or the tour manager who will act as your guide while traveling.

If you withdraw your consent for us to process your information, it could:

• significantly hinder our ability to assist you, in which case we might have to reject the reservation entirely; or
• unreasonably limit our ability to handle your reservation (if one has already been made), which could have a disruptive impact on your travel plans or force us to cancel your reservation.

what personal data do we collect?

The information listed below is gathered so that we can offer you the services that you have selected and to satisfy our legal and third-party duty responsibilities under the terms of our User Agreement.

"Personal Information" belonging to the User refers to data that the User provides and that we gather for the following uses: Website registration: Data that you submit when signing up or registering on the website, including but not restricted to personal identification data such as name, gender, age, marital status, religion, and profile image.

your contact information, including phone numbers (mobile or otherwise), email addresses, postal addresses, frequent flyer numbers, and/or fax numbers. Your banking information, including credit and debit card information, and any other information about your income and/or lifestyle, as well as billing and payment history, may also be included in the information (as given by you).

Additional data: We might also gather additional data and documents, such as but not restricted to:

• Your past transactions, including your purchasing patterns and e-commerce activity, except financial information.
• Your login details, passwords, email address, and other security-related details used by you regarding our Services.
• Your login details, passwords, email address, and other security-related details used by you regarding our Services.
• Files (images, documents, etc.) that you want to store on our servers, either made by you or by a third party.
• Information about any other travelers for whom you make reservations using your TAAL TOURISM account registration. If such a situation arises, you will need to verify and affirm that every other passenger for whom a reservation has been made has consented to have the information you share with us and with the relevant service provider(s) shared as well.
• Photocopies of your passport, bank statements, original application forms filled out, photos, and any other information the relevant embassy may need in order to process your visa application should be sent to TAAL TOURISM if you want them to handle visa-related services.

How we use personal data and our legitimate interests

• In order to make overseas reservations, users may be asked to submit information such as their PAN, passport number, or any other information requested by the service provider, in accordance with the RBI's Liberalized Remittance Scheme (LRS) or other legal requirements. Such data will only be used exclusively in accordance with the aforementioned specifications. If a user chooses not to submit this information, TAAL TOURISM might not be able to complete the reservation
  In no case will TAAL TOURISM divulge User PAN information without the User's prior consent, unless it is mandated by a court order, law enforcement agency, or other legal procedure.
• If you choose contactless check-in at hotels, you will need to provide copies of your government-issued identification, such as your driver's license, voter registration card, etc., as well as your self-declaration and any other information the hotel may need to honor your reservation, such as your date of birth, place of residence, and destination or origin of travel.
• In order to make overseas reservations, users may be asked to submit information such as their PAN, passport number, or any other information requested by the service provider, in accordance with the RBI's Liberalized Remittance Scheme (LRS) or any other applicable regulation.
• If you choose to check in via contactless technology at hotels, you will need to provide copies of your government-issued identification, such as your driver's license, voter registration card, etc., as well as your self-declaration and any other information the hotel may require to honor your reservation, such as your date of birth, destination, or place of residence.
• Your Covid-19 vaccination status and certificate, should you want to access it later for travel-related reasons or for any other reason, or should you wish to use any service that requires the provision of Covid-19 vaccine-related information. The beneficiary ID and other id information found in the vaccination certificate will never be processed by TAAL TOURISM.
• Such information may only be used for the legitimate purposes outlined above. The user also acknowledges that TAAL TOURISM may disclose this information to any other third party or the end service provider in order to offer and facilitate the intended booking.
• Any sensitive or private information found in a vaccination record, passbook, bank statement, or other identity card that is supplied in order to use a service, take advantage of a promotion, or make a reservation for a product on the website will always be redacted by TAAL TOURISM.
• TAAL TOURISM may not be able to complete the requested booking request if a User chooses not to supply this information or to have the information they have already provided deleted. Without their prior consent, TAAL TOURISM will never share any of the collected information mentioned above, including PAN card details, vaccination status and certificate, passport details, and Aadhar card details, unless doing so is mandated by a court order, law enforcement agency, or in connection with a legal process.

How we use personal data?

• To provide you with a customer support helpline in case any issues you may experience and record recommendations and feedback.
• To plan and oversee activities, contests, plans, and projects;
• contests, awards, and verification of the winners' identities
• To plan trips to Dubai for specific people and outside parties, such influencers or contest winners
• To register users for our games and online platforms
• To support business continuity and information security efforts

Our lawful bases:

• To fulfil contracts
• For our legitimate interests
• When you give us with your formal consent

Our legitimate interests:

• To improve our services
• To organise competitions and prizes
• To organise trips for third parties
• To provide online services such as signing up to our channels and platforms

Regarding National Security
Why we utilize your personal information:

• To provide musicians and guests special admission permits
• To secure security clearance for our cooperating agencies
• To handle additional visitors' visas and security clearances for UAE.
• To provide pre-screening permission for a five-year multiple-entry tourist visa, to be processed by an authorized representative or team of representatives